Support

Importing a GPX file

Import the recording of a ride you made, with its times: a planned route has no times and is refused. Calimoto: the completed ride. Garmin Zumo: GPX/Archive or CurrentTrackLog.gpx. Strava or Garmin Connect: Export GPX of the activity. One import takes up to 20 files and 25 MB, and you can import 10 times a day. A recording that another account imported first is refused; if it is yours, write to us.

Automatic check-in

Turn it on in Settings › Automatic check-in. It needs location access “Always” with Precise Location on. Settings shows whether it is on and how many passes it is watching; if it says it is not available on your phone, that phone is not supported yet. If a check-in did not arrive, tap “Share check-in log” in Settings and send it to us with the day and the pass: the log holds passes, times and distances, never a position.

Your passport

The details printed on your passport are saved once. If something is wrong, write to us from the e-mail address of your account.

Points on the map and rides

Tap REPORT on a point or a ride that is wrong or offensive: every report reaches VALICO, and three reports from riders with a complete passport hide it until VALICO checks it (passes on the map and roads VALICO added are never hidden: VALICO decides). HIDE THIS RIDER, on a point or in a ride's REPORT, hides that rider's rides and proposals from you; Settings › Map contributions lists the riders you hid, and there “Contact VALICO” lets you write to us.

Challenges and codes

Only verified visas count, from a GPS check-in or a GPX file. Your code shows in the challenge once you complete it, and the sponsor's terms say how to use it. If the code does not show, write to us.

Deleting your account

In the app: Settings › Delete account. It cannot be undone.

Without the app (uninstalled, or a lost phone): write to reports@valicopassport.com from the e-mail address of your account, or tell us that you sign in with Apple, and ask us to delete your account. We delete it within one month and tell you when it is done; we may ask you to confirm that the account is yours.

Either way we delete your account and the data linked to it: passport and card photo, visas and their proofs, check-ins, rides, reports, the riders you hid and your proposals still waiting. We keep, no longer linked to your account, the fingerprints of your accepted GPX recordings, the discount codes given to you and the challenges' counts, and the points you added that are on the VALICO map. The details are in the privacy policy.